Return Policy

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General Policy
Products sold by Abidex Computers
Abidex Computers offers a 7 day return policy for products we sell directly. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at info@abidexcomputers.com and we will try to help if we can.If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.However, if the service center is not in your location, you may choose to contact Abidex Computers. Please note that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer's warranty). Abidex Computers will not replace or issue refund for items that fall into this category.For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund. .

General Policy
Products sold by Third-Party Stores
Not all products on Abidex Computers are sold by Abidex Computers. Thousands of (‘third-party’) sellers from across Nigeria use the Abidex Computers marketplace to sell, and this means more products, more choice, and better pricing for you.Third-party sellers choose whether or not they offer a return policy, and if they offer one, they choose how long it lasts before it expires. Therefore, the return policy for Third-party items can vary: some Third-party sellers choose 3, 7 or even 14 day return policies, while other sellers choose to offer no return policy.If something goes wrong with an eligible product sold by a Third-party store and you notify us before the return policy set by the seller expires, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund. However, if the return policy set by a seller has expired, Abidex Computers's ability to help you may be limited. (In this scenario, you may have to negotiate a resolution directly with the seller, but Abidex Computers will try to help if we can.)For change requests on items that are not defective but approved for return by the seller, you will be entitled to a replacement, exchange or voucher refund.
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